The secret power of dealer contracts is not yet revealed
Decide what kind of customers you need – focus
Listen to your sales staff first before you change customer management process
Pricing is a good servant but a lousy master
Manage your customers
It is not common for companies to evaluate their customers based on other measures than sales volume. How would you define and measure “potential”?
Do you know by heart what customers and products bring in 80% of your turnover? Have you classified your customers by something else than turnover volume? How do you allocate time and investments between customers? Do you have a common plan with key customers which is followed up on regular basis?
Manage your customers
It is not common for companies to evaluate their customers based on other measures than sales volume. How would you define and measure “potential”?
Do you know by heart what customers and products bring in 80% of your turnover? Have you classified your customers by something else than turnover volume? How do you allocate time and investments between customers? Do you have a common plan with key customers which is followed up on regular basis?
Manage your customers
It is not common for companies to evaluate their customers based on other measures than sales volume. How would you define and measure “potential”?
Do you know by heart what customers and products bring in 80% of your turnover? Have you classified your customers by something else than turnover volume? How do you allocate time and investments between customers? Do you have a common plan with key customers which is followed up on regular basis?
Customer management is a core results booster
Customer management is always based on company´s goals and strengths. We will determine what customers are in focus for sales activities and investments. Potential new customers will be approached with a pre-planned process and the most important ones will be listed as ”must win” customers.
Customer management models concern whole staff. They describe how different types of customers will be taken care of and by whom. Management should be set up to support and this operation including measuring and remuneration systems.
We have effective procedures and tools for customer management and they are easy to adapt to the needs of your company.
Order customer management audit now!
We start by investigating your sales and customer processes identifying quick wins and development areas. You get a clear report with action points.
Why wait – act now!