The secret power of dealer contracts is not yet revealed

Decide what kind of customers you need – focus

Listen to your sales staff first before you change customer management process

Pricing is a good servant but a lousy master

Manage your customers

It is not common for companies to evaluate their customers based on other measures than sales volume. How would you define and measure “potential”?

Do you know by heart what customers and products bring in 80% of your turnover? Have you classified your customers by something else than turnover volume? How do you allocate time and investments between customers? Do you have a common plan with key customers which is followed up on regular basis?

Manage your customers

It is not common for companies to evaluate their customers based on other measures than sales volume. How would you define and measure “potential”?

Do you know by heart what customers and products bring in 80% of your turnover? Have you classified your customers by something else than turnover volume? How do you allocate time and investments between customers? Do you have a common plan with key customers which is followed up on regular basis?

Manage your customers

It is not common for companies to evaluate their customers based on other measures than sales volume. How would you define and measure “potential”?

Do you know by heart what customers and products bring in 80% of your turnover? Have you classified your customers by something else than turnover volume? How do you allocate time and investments between customers? Do you have a common plan with key customers which is followed up on regular basis?

Customer management is a core results booster

Customer management is always based on company´s goals and strengths. We will determine what customers are in focus for sales activities and investments. Potential new customers will be approached with a pre-planned process and the most important ones will be listed as ”must win” customers.

Customer management models concern whole staff. They describe how different types of customers will be taken care of and by whom. Management should be set up to support and this operation including measuring and remuneration systems.

We have effective procedures and tools for customer management and they are easy to adapt to the needs of your company.

Order customer management audit now!

We start by investigating your sales and customer processes identifying quick wins and development areas. You get a clear report with action points.
Why wait – act now!

Customer feedback from coaching events

  • Slides were well structured especially the summaries about our company

  • Thought provoking

  • Open and easygoing spirit

  • Great coaching exercises

  • Search for actionable items

  • Lots of useful information. This sould be done more often.

  • Everybody involved

  • Well structured

  • I have something to try in work environment instead of just theory

  • Esa is inspiring!

  • Many things that should have been put on table before

  • Good and interesting briefings

  • New ideas, broader view to business

  • Teamwork with new people

  • Concrete action plans from team level ending at personal development plan

  • Everybody participates in strategy process

  • Good theory on coaching